The after-sales sector of MAPNA Turbine Blade Engineering and Manufacturing company - PARTO covers a wide range of activities which aim to provide technical support for the sold products during service and also technical consultation for the users of these products, i.e. power generation plants. This sector is made of a highly skilled workforce who is committed to providing professional solutions that consistently meet or exceed our customer requirements in a timely manner. Our strategic priority is “total customer satisfaction”.
Some activities of this sector include frequent site visits of the power generation plants for inspection of the turbine blades installed in the gas turbines during overhauls and maintenance periods, along with QFD activities (Quality Function Deployment) and fact-finding teams.
In order address the customer requests and complaints, different complaint registration channels have been introduced to fit their needs. Our main purpose for having different channels is to simplify the complaint registration process for our customers as much as possible. These channels are listed below.
1.E-mail and phone call:
Our customers and part users can reach us by the below e-mail address and phone number.
Phone Number : 026-36192000
2.Mail and Fax:
The customers can file their complaints by sending a letter to our address or our fax:
Address: Mapna Boulevard, Km 7 Malard Road, Fardis
Postal Code: 31755- 114
Fax Number: 026- 36618295
Telegram Channel: @partoaftersales